SAINSBURY’S chief executive has apologised for an IT meltdown that left thousands of shoppers unable to buy food.
The supermarket cancelled online orders and could not take contactless payments on Saturday.
AlamySainsbury’s chief executive has apologised for an IT meltdown that left thousands of shoppers unable to buy food[/caption]
Customers had to pay with cash or using Chip and PIN — causing massive queues at tills.
Many nearby cash machines also ran out.
A software update caused the problem.
Yesterday CEO Simon Roberts said in an email: “I want to apologise to you and every customer that has been affected by the issue.
“I am sorry if you have not received your usual service from Sainsbury’s this weekend.”
Those with cancelled deliveries will receive a voucher.
Tesco was also hit by technical issues on Saturday and had to axe thousands of deliveries.
Spread the love & Comment on Social Media !